Customer Experience Award from Pinnacle in 2016

January 28, 2016
To whom it may concern,

Over the course of the last twelve months, Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, has interviewed the customers of Providence Healthcare Of New Castle regarding their satisfaction levels. Customers were asked to evaluate several aspects of their received services. From the results of these interviews, Pinnacle has determined that Providence Healthcare Of New Castle has qualified for a Pinnacle Customer Experience Award™ in the following service areas:

  • Nursing Care
  • Quality of Food
  • Individual Needs
  • Recommend to Others
  • Admission Process

The Customer Experience Award™ is awarded to care providers who have achieved best-in-class customer satisfaction standards within their peer group. Pinnacle congratulates the staff of Providence Healthcare Of New Castle for achieving this honor.

Chris Magleby
Pinnacle Quality Insight