New Castle Healthcare
Assisted Living FAQs
At Twin Oaks Assisted Living, we understand that selecting the right senior living facility can be a daunting task. Read our FAQs to learn more about our New Castle, KY, community.
Getting Started
How to begin your journey at Twin Oaks Assisted Living.
Insurance & Billing
Learn more about accepted insurances and payment methods.
Healthcare Services
Learn more about assisted living and nursing services at Twin Oaks Assisted Living.
Amenities
Find out about amenities like dining info, activities, and comforts of home.
Policies
Learn more about the policies at Twin Oaks Assisted Living.
Questions & Concerns
How to contact Twin Oaks Assisted Living regarding concerns or questions.
Getting Started
Who should I call to get started?
We’re so excited to meet you! If you’re interested in assisted living in New Castle, KY, then please contact our team at (502) 845-4136 to discuss your next steps over the phone. We’d love to get to know you better, answer any questions you might have, and have the opportunity to introduce you to a few members of our team!
What articles of clothing should I bring?
We want you to be as comfortable as possible and encourage you to bring whatever clothing will help you feel at home. We have laundry services. Please make sure to label all clothing items before admission.
Can I bring personal belongings?
Yes! We encourage you to bring personal items such as family photos, blankets, and decorative items. Bring anything that will help make our assisted living community feel like home for you. We don’t recommend bringing anything valuable like jewelry.
Insurance & Billing
How do I pay my bill?
You can pay your bill online. Go to our Online Bill Pay page.
Healthcare Services
Does Twin Oaks Assisted Living offer rehabilitation?
Yes, the skilled nursing side of our campus offers physical, occupational, and speech therapy for when you’re recovering from illness or injury.
When will the doctor see me?
A doctor is available if you need one. Talk to the staff, and we will promptly set up a time with a physician.
How often will I have therapy?
Therapy typically occurs up to five times a week but may differ depending on the residents needs and abilities.
Amenities
Are activities available?
The staff at Twin Oaks Post Acute provides daily activities and social events to match any interest or ability. An activity calendar is typically posted in your room or in the front lobby. An activities assistant will visit with you to discuss your personal interests so our social services team can cater to your preferences. Please contact the Activities Director for additional information about the available activities and events.
What is your dining program like?
At Twin Oaks Assisted Living, you are welcome to dine on site or go off site for meals. Our dining program offers meals designed to meet the dietary and nutritional needs of all our residents. Our dining services include delicious, freshly made meals every day. Specialty diets are available that are made according to your health needs.
Policies
What is your visitor policy?
We recommend visiting from 8 am until 8 pm. After that time, we lock our doors as most residents are asleep. But you are welcome to visit 24 hours a day. Please call in advance for after-hours visits to ensure access.
Questions & Concerns
How do you protect patients, staff, and visitors from COVID-19 and other infectious diseases?
Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.
What do we do if we have personnel concerns?
Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.