New Castle Nursing & Rehabilitation Reviews

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Get some of your questions answered as you read reviews about New Castle Nursing & Rehabilitation. Our residents and their loved ones have impactful testimonials and insights about their experiences at New Castle. Our top-of-the-line facility and our dedicated care teams can help you find health and healing. Read reviews or write one of your own!

All Reviews

4.6

29 reviews

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Profile photo of Sarah Golden
Sarah Golden on Google
5 months ago

New Castle Nursing and Rehab treated me very well during my stay.

Profile photo of Theresa Griffin
Theresa Griffin on Google
2 years ago

Awesome place

Profile photo of Donnie Callis
Donnie Callis on Google
2 years ago

Mom has been at New Castle over a year now and is doing good. The personal are great, very friendly and treat the residents and their family special. I’ve watched them help the residents with their needs and treat each one special . Thank You for all you do.

Profile photo of Harriet Beatty
Harriet Beatty on Google
2 years ago

McKenzie Cox is the best CNA I’ve experienced interaction with during my visits with my cousin. She always has a smile on her face and genuinely cares about the residents there. I felt like my cousin was safe and got her needs met on McKenzie’s shift.

Profile photo of Stephanie Decker
Stephanie Decker on Google
2 years ago

MACKENZIE COX IS THE MOST CARING AND KIND YOUNG LADY I HAVE EVER MET AT THE NURSING HOME. SHE WAS SO HELPFUL FOR MY MOM. I AM SO THANKFUL! THANK YOU !

Profile photo of Rhonda Heightchew
Rhonda Heightchew on Google
2 years ago

So thankful and blessed for the entire staff .They go above and beyond for all the residents.I can be at ease knowing my aunt is being cared for.

Profile photo of Justin Townsend
Justin Townsend on Google
2 years ago

Everyone was very friendly, and the facility looked really nice.

Profile photo of Cindy
2 years ago

Staff here have the biggest hearts and love the patients. They really do treat them like family. Thank you New Castle for taking such good care of Kenny! Special thank you to Courtney for always taking the time to help and answer questions I had.

Profile photo of rick perry
rick perry on Google
2 years ago

Awesome place.They do lots of activities for the residents. Very kind to them also.

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Stephanie Ramsey on Google
2 years ago

Courtney is amazing and very knowledgeable at what she does.

Business response 2 years ago

Stephanie Ramsey, we’re happy you found our staff to be so supportive during your experience here at New Castle Nursing & Rehabilitation. Thank you!
Profile photo of Emmy The Mini Macaw
Emmy The Mini Macaw on Google
2 years ago

The staff took excellent care of my Dad when he was there and Kelly Holcomb played a huge role in making him feel comfortable, welcomed, loved and at home. She truly cares for each and every resident and it shows. She’s a great asset to NCNH; not only because of the love and compassion she gives but also because of what experiences and knowledge she has gained throughout her years of being an employee there.

Business response 2 years ago

Emmy, thank you so much for your positive review! We’re biased, but we also think Kelly is THE BEST! Thank you so much and don’t hesitate to reach out should your family or friends need any services we provide.
Profile photo of Jamie McPherson
Jamie McPherson on Google
2 years ago

The staff at New Castle was amazing. We couldn’t have asked for better care during the time our loved one was there. The staff was in constant communication with us on everything from therapy to meals to making sure that doctors appointments were scheduled. The staff made us feel like family and we were so thankful for all they did.

Business response 2 years ago

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit! Thank you for taking the time to leave your review; we sincerely appreciate it!
Profile photo of Brittney Price
Brittney Price on Google
2 years ago

We went by to check on my mother in law and label her things less then 2 hrs after she arrived and it was already done! She was cozy in bed and everyone we came in contact with was extremely friendly! All of the other residents were clean and looked happy as well! I have been nothing but extremely impressed with you all so far and I greatly appreciate everyone’s hard work! Thank you all for all you do!!!!

Business response 2 years ago

Thank you for the kind words, Brittney. Have a fantastic day!
Profile photo of Joyce McCormick
Joyce McCormick on Google
2 years ago

My aunt Dorothy Ashcraft has been here for rehab & has done excellent because of her being here. She’s had excellent care while she has been here. Plus a great Dr Jones the family APPRECIATES you so much for getting her where she is now and she has done well with her therapy. She’s now able to go home because of being here. Thank u alot the family of Dorothy Ashcraft. What a great new year for her to b able to go home.

Business response 2 years ago

Joyce, thank you so much for the wonderful review. We hope to be of service to you and your family if the need were ever to arise again. Best wishes, New Castle Nursing & Rehabilitation
Profile photo of Valerie Baxter
Valerie Baxter on Google
2 years ago

We went and had Christmas with my mother in law. We had a great time.

Business response 2 years ago

Valerie Baxter, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!
Profile photo of Arlene Self
Arlene Self on Google
2 years ago

So my dad was in and out of this nursing home for the last 2 years. The staff , nurses rehab and even the lunch ladies were very nice. We loved them all dearly. They did a very good job with him. And I can’t forget about my daughter Christy Draque who is the activity director who did an awesome job with her papa and all the other residents that love her dearly. She is the Best. Thank you all so much for making us a part of your family.

Profile photo of Linda Richmond
Linda Richmond on Google
7 years ago

Had my mother in law in for rehab. The staff where very nice. But the doctor was unfeeling and wouldn’t listen about her condition. So i took her out and took her straight to her doctor who put her in the hospital. My recommendation is you got to put a love one in rehab are nursing home check out the doctor frist. The staff can only do so much if the doctor want listen

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Birdeye provides customer experience and online reputation management related products and services. The reviews on this page were provided by patients and/or family members who submitted a review or survey regarding their stay at our facility. These reviews are submitted via Google, Facebook, Yelp, Caring.com, NursingHomes.com, Bing, etc. All names and other PHI (personal health information) has been removed per HIPAA privacy guidelines. Reviews are screened for PHI, helpfulness, and other guidelines prior to publishing on this website. All content available on this website is protected by copyright and other intellectual property laws.