My mom was a resident here before she passed away. Unfortunately, our overall experience with the facility was not a positive one. I felt the facility was not as clean as it should’ve been, and the lack of adequate air conditioning made the environment uncomfortable. The food service was horrible. A lot of the time my mom did not get the food she had ordered. I requested my mom to be up for all meals unfortunately, this request was not given to my mother. They would let my mom lay in bed days at a time even after requesting her to be up daily. My mom received no oral care while in the facility. We encountered some nurses and aids who did not provide the level of care and professionalism I expected for my mom. There seems to be frequent staffing changes with several staff members telling us they were working through a temp agency. I felt the lack of consistency negatively affected the overall care my mom received. We encountered issues with the unit manager, Pam. I want to recognize the good staff Jaycee, Megan, Paula and Katie. When you trust the facility with someone you love, especially during such a vulnerable time, you expect a clean and comfortable environment, good communication, and consistent care. Unfortunately, the facility fell short in multiple areas. I would not put another family member here.

Mother in law was placed placed here for rehab and is being made to stay in unacceptable conditions. She shares a tiny room with a patient who defecates on the floors and has to lay there and smell it until they decide to clean it up. Room is above 80 degrees inside. She is served burnt eggs for breakfast. I get it patients have accidents in these facilities but other patients should not be made to live in those conditions. Not to mention she has been there for days without a shower because they said “they couldn’t figure out how to do it” so my wife had to do it but not before she had to scrub down the shower from all of the gross grim and what looked like feces that was left inside. Do not recommend this place at all. I’ve seen animal shelters in better conditions.

New Castle Nursing and Rehab treated me very well during my stay.

Awesome place

Mom has been at New Castle over a year now and is doing good. The personal are great, very friendly and treat the residents and their family special. I’ve watched them help the residents with their needs and treat each one special . Thank You for all you do.

McKenzie Cox is the best CNA I’ve experienced interaction with during my visits with my cousin. She always has a smile on her face and genuinely cares about the residents there. I felt like my cousin was safe and got her needs met on McKenzie’s shift.

MACKENZIE COX IS THE MOST CARING AND KIND YOUNG LADY I HAVE EVER MET AT THE NURSING HOME. SHE WAS SO HELPFUL FOR MY MOM. I AM SO THANKFUL! THANK YOU !

So thankful and blessed for the entire staff .They go above and beyond for all the residents.I can be at ease knowing my aunt is being cared for.

Everyone was very friendly, and the facility looked really nice.

Staff here have the biggest hearts and love the patients. They really do treat them like family. Thank you New Castle for taking such good care of Kenny! Special thank you to Courtney for always taking the time to help and answer questions I had.

Awesome place.They do lots of activities for the residents. Very kind to them also.

Courtney is amazing and very knowledgeable at what she does.

The staff took excellent care of my Dad when he was there and Kelly Holcomb played a huge role in making him feel comfortable, welcomed, loved and at home. She truly cares for each and every resident and it shows. She’s a great asset to NCNH; not only because of the love and compassion she gives but also because of what experiences and knowledge she has gained throughout her years of being an employee there.

The staff at New Castle was amazing. We couldn’t have asked for better care during the time our loved one was there. The staff was in constant communication with us on everything from therapy to meals to making sure that doctors appointments were scheduled. The staff made us feel like family and we were so thankful for all they did.

We went by to check on my mother in law and label her things less then 2 hrs after she arrived and it was already done! She was cozy in bed and everyone we came in contact with was extremely friendly! All of the other residents were clean and looked happy as well! I have been nothing but extremely impressed with you all so far and I greatly appreciate everyone’s hard work! Thank you all for all you do!!!!

My aunt Dorothy Ashcraft has been here for rehab & has done excellent because of her being here. She’s had excellent care while she has been here. Plus a great Dr Jones the family APPRECIATES you so much for getting her where she is now and she has done well with her therapy. She’s now able to go home because of being here. Thank u alot the family of Dorothy Ashcraft. What a great new year for her to b able to go home.

We went and had Christmas with my mother in law. We had a great time.

So my dad was in and out of this nursing home for the last 2 years. The staff , nurses rehab and even the lunch ladies were very nice. We loved them all dearly. They did a very good job with him. And I can’t forget about my daughter Christy Draque who is the activity director who did an awesome job with her papa and all the other residents that love her dearly. She is the Best. Thank you all so much for making us a part of your family.