New Castle Healthcare
Skilled Nursing FAQs
New Castle Nursing & Rehab is a trusted skilled nursing facility in New Castle, KY. That doesn’t mean that you won’t have questions or concerns. Our frequently asked questions can help.
Getting Started
How to begin your journey at New Castle Nursing & Rehab.
Insurance & Billing
Learn more about accepted insurances and payment methods.
Healthcare Services
Learn more about nursing services at New Castle Nursing & Rehab.
Amenities
Find out about amenities like dining info, activities, and comforts of home.
Policies
Learn more about the policies at New Castle Nursing & Rehab.
Questions & Concerns
How to contact New Castle Nursing & Rehab regarding concerns or questions.
Getting Started
Who should I call to get started?
We’re so excited to meet you! If you’re interested in skilled nursing in New Castle, KY, then please contact our team at (502) 845-2861 to discuss your next steps over the phone.
Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?
We employ a full-time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters, please make an appointment to see our Business Office Manager by contacting the front desk/receptionist. The Admissions Coordinator will guide you through the necessary forms required on admission and review the rules and regulations regarding Medicare, Medicaid, and various insurances.
What articles of clothing should I bring?
We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with the resident’s name in permanent ink, and entered into the residents’ personal inventory log in the medical chart.
Can I bring personal belongings?
Yes. Personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility.
Insurance & Billing
What insurances does New Castle accept?
Please contact our Admissions Department to discuss what insurances we take and your benefits.
How do I pay my bill?
You can pay your bill online. Go to our Online Bill Pay page.
Healthcare Services
Does New Castle Nursing & Rehab offer rehabilitation?
Yes, we offer physical, occupational, and speech therapy, typically five times a week. We also provide pet therapy, aromatherapy, and music therapy in order to lift spirits and ease the burdens of rehabilitation.
When will the doctor see me?
Physicians generally see residents upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.
How often will I have therapy?
Therapy is typically started withing 24 hours of admission and occurs 5 times a week.
Do I need to bring my medications?
No, you do not need to provide medications unless specifically told to do so. Upon admission, we will order your medications using our off-site pharmacy. Then, we will securely store them on-site to ensure safety.
How long is a typical stay?
Each case is different and unique. Patient progress is reviewed weekly by our Interdisciplinary Team (IDT) of nurses, therapists, and dietitians. Our main goal is that you reach your highest level of independence.
Amenities
Are activities available?
We strive to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful impact on the healing process of those residents involved in some type of rehabilitation. Specific activities include bingo, exercise groups, religious studies, arts and crafts, volunteer work, gardening groups, and trivia. We also strongly encourage families to participate with the residents in various activities.
A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials and other special events. We always welcome friends and family to visit and attend our special events.
What is your dining program like?
New Castle Nursing & Rehab offers residents a full-service dining program to meet their dietary and nutritional needs. Our dining services include meals made by our in-house chefs every day, with specialty diets available according to your health needs.
What role does Social Services play?
Our social services team assists both residents and their families during transitional periods. They also provide essential information, manage requests and concerns, and help in the care and discharge planning for each resident.
They can arrange professional services for dental, vision, podiatry, audiology, power of attorney, dementia assessment, psychosocial and psychiatric evaluation, and individual therapy.
How is the laundry done? Can family members take laundry home?
Should you wish to have your laundry washed by us, please notify the front office upon admission.
Subsequently, if a family/caregiver is going to take care of the laundry at home, please let the nursing station know your plans. This way, the staff can place a sign on the closet door notifying our housekeeping staff to leave the clothing for the family to pick up. We request that the family provide a hamper for clothes and pick it up twice a week.
All personal clothing is washed in an industrial washing machine at a temperature of 180 degrees. Make sure your loved ones’ clothing is appropriate for washing and drying in these hot temperatures. Avoid bringing clothing that requires cold or warm water, special care, or is subject to damage and fading.
All clothing must be labeled. Please label the clothing with the resident’s name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.
Can my loved one receive mail?
Mail is delivered to residents personally on a daily basis except for weekends and holidays.
New Castle Nursing & Rehab
Attn: ___________________ Room No. _____
50 Adams St.
Newcastle, KY 40050
Consider using our Send a Greeting feature on the website. You can choose from a variety of postcards to fill out and mail to your loved one for a small fee. You may also type a message and, through email, send us your email greeting that we will hand deliver to your loved one residing in our facility. Our email feature is free of charge.
Is there someone who provides haircuts?
Yes, we have a beauty and barber shop open on Thursdays. Contact the Business Office for appointments.
Will my loved one have telephone access?
All of the rooms currently feature a telephone hookup. Please inquire about service activation. We also offer a semi-private area with access to public phones for use by our residents or their families. However; feel free to bring in your cell phone.
Policies
What is your visitor policy?
We recommend visiting from 8 am until 8 pm. After that time, we lock our doors as most residents are asleep. But you are welcome to visit 24 hours a day. Please call in advance for after-hours visits to ensure access.
Are pets allowed to visit?
We would love for your family pet to come to visit. Please remember to clean up after them and take proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.
Can children visit?
We encourage children to visit. However, we ask you to alert the charge nurse to anyone visiting the facility under the age 12.
Is there a limit to the number of people who can visit at one time?
Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time.
Is there any private space available to use?
You may reserve the activities lounge for any special events (birthday, holidays, meals) with notice.
Can I take my loved one home to visit?
Residents may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the LOA (leave of absence) book, located at the nursing station.
Is smoking permitted?
For the safety and welfare of all residents and staff, we are a non-smoking facility. There are designated smoking areas in the outdoor areas.
Where should I park?
There is ample parking in the parking lot with wheelchair access. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees, and physicians.
Can I bring my loved one’s food?
Consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. Any food kept in the resident room must be in properly sealed containers.
Questions & Concerns
How do you protect patients, staff, and visitors from COVID-19 and other infectious diseases?
Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.
What do we do if we have personnel concerns?
Our primary concern is that your loved one feels comfortable here and that their needs are met. Residents should be confident in the staff, especially those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.